Storage Cann Hall Terms and Conditions
These Terms and Conditions set out the basis on which Storage Cann Hall provides storage and related removal and transport services within the United Kingdom. By placing a booking, using our website, or using our storage or removal services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Customer means the person, firm or company who books or uses our services.
Company, we, us or our means Storage Cann Hall, the provider of storage and related removal services.
Services means any storage, removal, packing, loading, unloading, transport, handling, or associated services provided by the Company.
Goods means the items that you ask us to store, move, pack, transport or handle.
Contract means the agreement between you and the Company for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides storage facilities, household and commercial removals, transport and related services. The precise scope of the Services will be as described in your quotation and booking confirmation. Any additional services requested or required outside the original quotation may incur supplementary charges.
We operate within a defined service area for removal and transport work. Acceptance of any booking request is subject to availability, distance, access conditions, and operational feasibility as determined by the Company.
3. Booking Process
3.1 Quotation
Quotations are based on the information you supply, including but not limited to the volume and nature of Goods, access conditions, distance, dates and times required, and any special requirements. Quotations are normally provided as an estimate and may be revised if the information you have given is incomplete, misleading, or changes prior to the Services being carried out.
3.2 Making a booking
A booking is made when you confirm acceptance of our quotation and we issue a booking confirmation. The Contract is formed at the point of our written confirmation, which may be provided electronically. We reserve the right to refuse any booking at our sole discretion.
3.3 Information you must provide
You must provide accurate and complete information when requesting a quotation or making a booking, including but not limited to your full name, correspondence address, service addresses, access details, service dates, and a truthful description of the Goods and services required. You must inform us promptly of any changes to this information.
3.4 Access and parking
It is your responsibility to ensure that suitable access and lawful parking are available at all relevant addresses for the duration of the Services. If parking restrictions apply, you must arrange any permits in advance unless otherwise agreed in writing. Any delays or additional costs resulting from inadequate access or parking may be charged to you.
4. Payments and Charges
4.1 Pricing
All prices are stated in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes or charges. We reserve the right to revise our prices in the event of changes to your instructions, circumstances beyond our control, or cost increases such as fuel or toll charges.
4.2 Deposits
We may require a deposit to secure your booking. The amount of any deposit and the due date for payment will be specified in your quotation or booking confirmation. Deposits are generally non refundable except as expressly set out in these Terms and Conditions or required by law.
4.3 Payment terms
Unless otherwise agreed in writing, payment for removal and transport services is due no later than the start of the service date and payment for storage services is due in advance for each storage period. We may refuse to commence or continue any Services if payment has not been received in cleared funds when due.
4.4 Late payment
If you do not pay any amount owed to us when due, we may charge interest on the overdue sum from the due date until actual payment at the maximum rate permitted by law. We may also suspend or withhold Services, including access to stored Goods, until all outstanding sums are paid in full.
4.5 Lien and disposal of Goods
We have a lien over any Goods in our possession for all amounts you owe to us. If any sums remain unpaid after reasonable notice, we may sell or dispose of some or all of the Goods to recover our charges and costs. Any surplus proceeds will be held for you after deduction of all amounts owed and reasonable expenses.
5. Cancellations and Amendments
5.1 Cancellation by the Customer
You may cancel your booking by giving us written notice. Any applicable cancellation charges will depend on the notice period, as follows unless otherwise stated in your quotation or booking confirmation.
If you cancel more than seven days before the scheduled service date, we may retain all or part of your deposit to cover administrative costs.
If you cancel within seven days but more than 48 hours before the scheduled service date, we may charge up to 50 percent of the quoted price.
If you cancel within 48 hours of the scheduled service date or on the day of service, we may charge up to 100 percent of the quoted price.
For ongoing storage, you may terminate by giving us the notice specified in your storage agreement, subject to payment of all outstanding charges to the end of the notice period.
5.2 Amendments by the Customer
Changes to dates, addresses, access requirements, the volume or nature of Goods or other key details are subject to our agreement and may result in a revised quotation. If we are unable to accommodate your requested changes, the original booking may be treated as cancelled and the cancellation terms may apply.
5.3 Cancellation or amendment by the Company
We will use reasonable efforts to provide the Services as booked. However, we may cancel or amend a booking if circumstances arise beyond our reasonable control or if it becomes impractical or unsafe to proceed. In such cases we may offer an alternative date or a refund where appropriate. Our liability will be limited to any amounts you have paid for the affected Services, and we will not be responsible for indirect or consequential loss arising from such cancellation or amendment.
6. Customer Obligations
You agree to comply with the following obligations.
Provide accurate and complete information at all times relating to the Goods and the Services required.
Ensure that all Goods are properly packed, labelled and secured where you are responsible for packing.
Ensure that no items are included that are prohibited, hazardous or unsafe as set out in these Terms and Conditions or in applicable law.
Be present or represented at the agreed addresses at the specified times to give instructions, grant access and sign any documents reasonably required.
Ensure that adequate access and lawful parking are available for our vehicles and staff.
Comply with all relevant laws and regulations relating to the Goods and to the use of storage facilities.
7. Prohibited and Restricted Items
We do not accept for storage or removal any of the following types of Goods.
Explosive, flammable, hazardous or toxic materials including gas cylinders, fuels, chemicals, paints, fireworks and similar items.
Perishable goods, foodstuffs liable to spoil, or items that may attract pests or vermin.
Illegal goods, stolen property or items that are unlawful to possess or transport.
Cash, bullion, precious stones, fine art, antiques of exceptional value, important documents or other high value or irreplaceable items unless expressly agreed in writing in advance.
Animals, plants or any living organisms.
Any item which, in our reasonable opinion, creates a risk to health, safety, property, the environment, or other customers or staff.
We may refuse to handle, move or store any Goods that we reasonably consider to be unsuitable, dangerous, illegal or not properly disclosed.
8. Liability and Insurance
8.1 Standard liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of contract will be limited as follows unless a higher level of cover is expressly agreed in writing.
We are not liable for more than a specified maximum amount per item or per consignment as stated in your quotation or booking confirmation.
We are not liable for any loss of value, loss of profit, loss of use, or any indirect or consequential loss.
8.2 Exclusions of liability
We are not liable for loss or damage that arises from any of the following.
Wear and tear, gradual deterioration, leakage, or inherent vice in the Goods.
Fragile items that are not properly packed or that are packed by you without adequate protection.
Electrical or mechanical derangement of items where there is no evidence of external damage.
Effects of changes in temperature, humidity or atmospheric conditions.
Acts or omissions of the Customer or any third party not acting under our control.
Events beyond our reasonable control, including but not limited to adverse weather, traffic incidents, strikes, civil unrest, or acts of public authorities.
8.3 Customer insurance
You are strongly advised to obtain suitable insurance cover for your Goods during removal, transit and storage, whether arranged by us on your behalf or separately by you. Unless expressly agreed in writing, our charges do not include insurance for the full value of your Goods.
8.4 Notification of loss or damage
You must examine the Goods as soon as reasonably practicable following completion of the Services or retrieval from storage. Any apparent loss or damage must be reported to us in writing as soon as possible and in any event within seven days. Failure to provide timely notification may prejudice our ability to investigate and may affect any liability that we may otherwise have.
9. Waste and Environmental Regulations
We are committed to complying with waste management and environmental regulations applicable in the United Kingdom. The following conditions apply.
We are not a general waste carrier, and we do not remove or dispose of household or commercial waste except by prior agreement and in accordance with relevant regulations.
You must not leave unwanted Goods, rubbish or waste in our vehicles or storage areas without our prior agreement. Any unauthorised waste may be removed and disposed of at your cost, which may include reasonable administrative and environmental charges.
Where we agree to remove or dispose of certain items, we will do so using licensed facilities and in compliance with applicable laws. Any charges for waste removal or disposal will be stated in your quotation or advised to you before proceeding.
You must not store or present for removal any Goods that would breach environmental, recycling or waste regulations, including hazardous waste such as chemicals, asbestos, contaminated materials or electrical items that require specialist disposal, unless this has been expressly agreed in writing and appropriate arrangements have been made.
10. Use of Storage Facilities
10.1 Access to storage
Access arrangements, including opening hours and conditions of entry, will be set out in your storage agreement or advised to you separately. We may require proof of identity and may restrict access to authorised persons only. We may temporarily suspend access for safety, maintenance or security reasons.
10.2 Condition of units and conduct
You must keep any allocated storage unit clean, tidy, and free from waste. You must not cause damage, nuisance, or disturbance to the premises, staff or other customers. You must follow all safety instructions and not obstruct corridors, fire exits or common areas.
10.3 Inspection and entry
We may enter your storage unit without your consent if we reasonably believe that there is an emergency, risk to safety, risk of damage, unlawful activity, or where required by law or by any competent authority. We may also carry out routine inspections on reasonable notice where practicable.
10.4 End of storage
At the end of the storage period, you must remove all Goods and leave the unit in a clean and undamaged condition. Any Goods left behind after the end of the agreed term may be treated as abandoned and dealt with under our lien and disposal rights.
11. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should contact us in writing with details of your concern, including relevant dates and any supporting information. We will review your complaint and aim to respond within a reasonable time. We may ask for further information or evidence where necessary.
We will endeavour to resolve any disputes amicably. If a dispute cannot be resolved through our internal process, either party may pursue any rights or remedies available under the governing law and jurisdiction provisions set out in these Terms and Conditions.
12. Data Protection and Privacy
We collect and process personal information necessary to provide the Services, handle bookings, manage storage accounts, process payments and communicate with you. We will handle your personal data in accordance with applicable data protection laws in the United Kingdom.
We will not sell your personal data to third parties. We may share data with service providers who assist in delivering our Services, with professional advisers, and with authorities where required by law. Further details about how we use and protect your personal data are available on request.
13. Variations and Termination
We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulations, or our business practices. The version in force at the time of your booking will apply to that Contract, unless changes are required by law or expressly agreed with you.
Either party may terminate a Contract in accordance with the cancellation and notice provisions set out above or as otherwise agreed in writing. Termination will not affect any rights, remedies, obligations or liabilities that have accrued up to the date of termination.
14. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between you and the Company are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by mandatory consumer law.
15. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed to be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.
16. Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation and written variations agreed between us, constitute the entire agreement between you and the Company in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation not expressly set out in these documents.
By proceeding with a booking or using our storage or removal services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
