Storage Cann Hall Privacy Policy
This Privacy Policy explains how Storage Cann Hall collects, uses, stores and protects personal data about its customers. It applies to all Storage Cann Hall customers in our operating area who use or enquire about our storage units, associated services, or our website. We are committed to handling your personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act.
Who this policy applies to
This Privacy Policy applies to individual customers, prospective customers, authorised representatives of business customers, suppliers who are individuals, and any person who contacts Storage Cann Hall by any means. By using our services, visiting our premises, or communicating with us, you acknowledge that you have read and understood this policy.
Personal data we collect
We collect and process different categories of personal data depending on how you interact with us. The data we may collect includes:
Identification and contact details such as your full name, postal address, billing address, and similar identifying information. We may also collect information about any authorised persons linked to your storage unit or account.
Account and contract information such as your customer reference number, storage unit number, rental agreements, start and end dates of contracts, payment history, and records of your communications with us about your account.
Financial and payment information such as payment card details or bank account information that you provide for recurring payments, together with records of payments made. Where required for anti-fraud checks or legal purposes, we may also record limited transaction details from payment service providers.
Usage and communication data such as details of your enquiries, feedback and complaints, records of telephone conversations where we choose to record calls, and email or written correspondence between you and Storage Cann Hall.
Security and access information such as CCTV footage at our premises, access control logs for entry to storage areas, time and date of entry and exit, vehicle registration details where captured on our systems, and records relating to the safety and security of the site.
Technical data relating to your use of our website or online services such as your IP address, device type, browser type, and basic usage data collected through cookies or similar technologies where legally permitted. We do not seek to identify you from this information unless required for security, fraud prevention or legal reasons.
How we collect personal data
We collect personal data directly from you when you complete a booking or enquiry, sign a contract, make a payment, contact us by telephone or in writing, or visit our premises. We may also receive limited information from third parties, such as payment providers or referencing agencies, where this is necessary to complete a transaction, verify your identity, or comply with legal obligations. CCTV and access control data is collected automatically when you enter monitored areas of our site.
Lawful bases for processing
Storage Cann Hall processes personal data only where we have a lawful basis to do so. The main legal bases we rely on are:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, including to set up your storage unit, manage your account, take payment, provide customer service, and communicate with you about your rental.
Legal obligation. We process data where we must do so to comply with legal and regulatory requirements, such as tax, accounting, insurance, health and safety, crime prevention and other statutory obligations.
Legitimate interests. We process data where we have a legitimate business interest that is not overridden by your rights, including to manage and improve our services, ensure security and safety at our site, prevent and detect fraud, and handle customer enquiries or disputes.
Consent. In certain limited situations, we may rely on your consent, for example for specific marketing communications where consent is required by law. Where we rely on consent, you can withdraw it at any time, and this will not affect the lawfulness of processing before withdrawal.
How we use your personal data
We use your personal data for the following purposes:
To set up and manage your storage agreement, including creating and administering your account, allocating your storage unit, collecting payments, sending invoices and account statements, and communicating important information about your rental.
To operate, maintain and improve our storage facilities, including managing access to the premises, recording access events, and monitoring security through CCTV and related systems to protect customers, staff and property.
To respond to enquiries and provide customer support, including handling questions, complaints, feedback and requests to exercise your data protection rights.
To meet our legal and regulatory duties, including accounting, auditing, insurance requirements, responding to lawful requests from public authorities, and keeping appropriate business records.
To protect our legitimate interests, including preventing non-payment or misuse of services, managing disputes, and ensuring the safety and integrity of our operations.
Where permitted, to provide you with information about services or offers that may be relevant to you, using the appropriate lawful basis, and always giving you a choice about marketing communications.
Data retention
We keep personal data only for as long as it is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. The length of time we retain data varies depending on the type of information and the context of our relationship with you.
Customer and contract data is generally retained for the duration of your agreement with Storage Cann Hall and for a period afterwards to answer queries, handle disputes and meet legal obligations. Financial and transaction records are typically retained in line with tax and accounting rules. CCTV recordings and access logs are kept for shorter periods unless required to investigate an incident or respond to legal requests.
When we no longer need personal data, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.
Data processors and third parties
We may share your personal data with carefully selected third parties that act as our data processors, meaning they process data on our behalf and only in accordance with our instructions. These may include payment processing providers, IT and cloud service providers, security and CCTV system providers, document storage or shredding services, and professional advisers such as accountants.
Where we use processors, we put in place appropriate contracts and safeguards to ensure your data is protected and used only for the agreed purposes. We do not sell your personal data to third parties. We may share your information with public authorities, regulators, law enforcement agencies or insurers where we are legally required or have a strong legitimate interest in doing so.
If we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your rights, in line with data protection law.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data held by Storage Cann Hall. These rights are subject to certain conditions and exemptions, but we will always consider and respond to any request you make.
Right of access. You can request confirmation that we process your personal data and obtain a copy of the information we hold about you.
Right to rectification. You can ask us to correct or update personal data that is inaccurate or incomplete.
Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You can ask us to restrict how we use your data in certain situations, such as while we are assessing a request to correct or erase your information.
Right to object. You can object to processing based on our legitimate interests, including certain forms of profiling, and you can always object to direct marketing activities.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to withdraw consent. Where we rely on consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of past processing.
If you wish to exercise any of these rights, or if you have questions about how we handle your personal data, you can contact Storage Cann Hall using the usual contact details you use to reach us as a customer or enquirer.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any significant changes will be made available through our usual communication channels or at our premises. We encourage you to review this policy periodically to stay informed about how we protect your information.
