Cannhall Storage Terms and Conditions

These Terms and Conditions set out the basis on which Cannhall Storage provides storage services to customers in the United Kingdom. By making a booking, entering into a storage agreement, or placing goods into a unit, the customer agrees to comply with these terms. The purpose of this document is to explain the service arrangement clearly, including the booking process, payments, cancellations, liability, waste regulations, and the legal framework that governs the agreement.

These terms apply to domestic and business users unless otherwise agreed in writing. They are intended to support a fair, transparent, and practical service relationship. Any special conditions agreed for a particular booking will apply only if they are confirmed in writing by Cannhall Storage. In the event of conflict, any written service-specific terms will take priority over this general document to the extent permitted by law.

For the avoidance of doubt, references to storage services include the use of units, rooms, lockers, yard space, or any other area made available by Cannhall Storage for the keeping of goods. The customer remains responsible for the goods stored, for arranging suitable insurance where needed, and for ensuring that the items placed into storage are lawful, properly packaged, and fit to be stored.

Booking Process

A booking may be made through the methods made available by Cannhall Storage from time to time. A booking is not confirmed until the required information has been provided, the booking has been accepted, and any applicable payment or deposit has been received. Cannhall Storage may request identification, proof of address, business registration details, or other reasonable information before confirming a storage agreement.

When requesting a unit or storage space, the customer should provide accurate details regarding the type of goods to be stored, the intended start date, the estimated duration, and any special requirements. Accuracy matters because the size, suitability, and conditions of the storage service may depend on the nature of the items and the expected use of the space. If the customer later stores goods that differ materially from the original description, Cannhall Storage may review the booking and may adjust terms, charges, or access conditions where necessary.

The booking process may include acceptance of an inventory declaration, confirmation of prohibited items, and agreement to site rules. By completing a booking, the customer confirms that they have authority to store the goods and that the goods are not stolen, hazardous, illegal, or subject to any restriction that would prevent lawful storage. Cannhall Storage may refuse any booking or cancel a confirmed booking if it believes the proposed use is unsuitable, unlawful, or poses a risk to people, property, or operations.

Payments, Fees, and Charges

All charges will be notified to the customer before the booking is confirmed, unless a different arrangement has been separately agreed in writing. Fees may include storage rent, administration charges, deposits, late payment charges, cleaning charges, disposal charges, lock fees, access-related fees, and any other charges connected to the service. The customer agrees to pay all sums due on time and in full without deduction or set-off except where required by law.

Unless otherwise stated, storage charges are payable in advance on a recurring basis, typically monthly. Cannhall Storage may update its fees from time to time, and any change will be notified in accordance with the agreement and applicable law. If the customer continues to use the service after the effective date of a price change, this may be treated as acceptance of the revised charges. Late payment may result in interest, suspension of access, or other reasonable recovery action permitted by law.

Where a payment fails, is reversed, or is not received in full, Cannhall Storage may charge a reasonable administration fee and may suspend access to the storage space until all outstanding amounts are settled. The customer remains liable for charges during any suspension period unless Cannhall Storage agrees otherwise in writing. Any discounts, promotional rates, or introductory offers are personal to the booking and may be withdrawn if the customer breaches these terms or if the agreed conditions are not met.

Cancellations, Termination, and Access

The customer may cancel a booking before the start date, subject to any cancellation policy notified at the time of booking. If the service has already begun, the customer may be required to give notice before terminating the agreement, and charges may continue until the notice period ends and the space is vacated in accordance with these terms. Refunds, if any, will depend on the timing of the cancellation and any costs already incurred.

Cannhall Storage may terminate or suspend the agreement immediately where the customer breaches these terms, provides false information, stores prohibited goods, fails to pay amounts due, behaves unlawfully, or creates a health and safety risk. In less serious cases, Cannhall Storage may give notice and allow time to remedy the breach where this is reasonable. Termination does not remove the customer’s obligation to pay outstanding sums or to collect goods within the period specified.

On termination, the customer must remove all goods, return any keys, access devices, or codes, and leave the storage space clean and in the same general condition as received, fair wear and tear excepted. If goods remain after the agreement ends, Cannhall Storage may exercise any rights available under the agreement or by law, including charging continued occupancy, taking steps to recover possession, or arranging disposal where lawful and necessary. Any such action will be handled reasonably and proportionately.

Customer Responsibilities and Use of the Storage Space

The customer must ensure that the storage area is used only for lawful purposes and in a careful manner. The customer must not carry out repairs, alterations, hazardous work, or any activity that may damage the premises or affect other users. Goods must be packed and stored securely, and the customer is responsible for using suitable containers, pallets, covers, or supports where appropriate.

The customer must not permit unauthorised access to the storage space and must keep keys, codes, passwords, and other security devices safe. If access credentials are lost, stolen, or compromised, the customer must notify Cannhall Storage promptly. The customer is responsible for all access carried out using their approved credentials unless it can be shown that Cannhall Storage caused or contributed to the misuse through its own fault.

The customer must not store items that may attract pests, cause contamination, or create odours, leaks, vapours, or fire risks. Any goods that are fragile, perishable, valuable, temperature-sensitive, or environmentally sensitive should only be stored if the customer has confirmed that the storage conditions are suitable. Cannhall Storage does not guarantee that the premises are suitable for every type of item and may decline storage of items that are likely to deteriorate, pose a risk, or require specialist handling.

Waste Regulations and Prohibited Materials

The customer must comply with all applicable waste, environmental, and safety laws when using Cannhall Storage. Storage units must not be used to abandon waste, dispose of unwanted goods, or leave materials without the intention of retrieving them. The customer remains responsible for the lawful removal of any packaging, broken items, scrap, or residue arising from the use of the storage space.

It is prohibited to store or bring onto the premises any waste requiring specialist disposal unless Cannhall Storage has expressly agreed in writing and all legal requirements have been met. This includes, without limitation, asbestos, chemicals, oils, fuels, solvents, medical waste, electrical waste, batteries, gas cylinders, pressurised containers, contaminated materials, or items that are classified as hazardous under applicable legislation. The customer must not store items that are illegal to possess, transfer, or store in the United Kingdom.

If prohibited or hazardous items are discovered, Cannhall Storage may remove, isolate, report, or dispose of them as required or permitted by law. The customer will be liable for all resulting costs, losses, fines, claims, or remediation expenses arising from the breach. Waste regulations must be taken seriously because unlawful storage or disposal can create safety risks and legal consequences for both the customer and Cannhall Storage. The customer must cooperate fully with any lawful inspection, investigation, or compliance request.

Insurance, Risk, and Liability

The customer stores goods at their own risk, subject always to any liability that cannot lawfully be excluded under UK law. Cannhall Storage is not responsible for loss or damage to goods unless caused directly by its negligence, wilful misconduct, or a breach of its legal obligations. Customers are strongly encouraged to maintain their own insurance cover for the full replacement value of the items placed into storage.

Where Cannhall Storage provides or arranges insurance information, this does not amount to a promise that the goods are fully insured unless this is expressly stated in writing. The customer must check the scope, exclusions, conditions, and value limits of any policy they rely upon. Cannhall Storage accepts no responsibility for underinsurance, non-disclosure, failure to meet policy conditions, or loss resulting from the customer’s failure to insure adequately.

Cannhall Storage will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of anticipated savings, except where such limitation is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded. To the extent liability is lawfully limited, any claim will be subject to the value of the goods directly affected and the circumstances of the incident.

Access, Security, and Condition of Goods

Access to the storage space may be subject to opening hours, security procedures, identification checks, and operational restrictions. Cannhall Storage may refuse access where payment is overdue, where there is concern about safety, or where the customer has not complied with site rules. Temporary restrictions may also be necessary for maintenance, emergencies, or lawful inspections.

The customer must inspect the storage space on commencement of the agreement and notify Cannhall Storage promptly of any visible defect, damage, or discrepancy. If no issue is reported within a reasonable time, the space may be treated as accepted in its provided condition, except where a defect could not reasonably have been discovered at the time. The customer should also monitor the condition of their own goods and report any issue that may require attention.

Goods should be stored in a way that allows the space to remain safe, orderly, and accessible. The customer must not obstruct corridors, exits, or shared areas. Cannhall Storage may move items temporarily where necessary for safety, maintenance, or lawful operational reasons, provided this is done reasonably. Any such movement does not transfer responsibility for the goods away from the customer unless the loss or damage is caused by Cannhall Storage’s negligence.

Default, Enforcement, and Collection of Goods

If the customer fails to pay, abandons the storage space, breaches these terms, or leaves goods after termination, Cannhall Storage may take reasonable steps to protect its position and recover amounts due. These steps may include charging ongoing fees, restricting access, issuing notices, storing goods securely, and taking lawful action to recover possession or dispose of goods. Any enforcement will be carried out in a manner intended to comply with applicable law and any required notice procedure.

The customer is responsible for all reasonable costs incurred by Cannhall Storage in enforcing the agreement, including legal costs, collection costs, cleaning costs, removal costs, and disposal costs where these arise from the customer’s breach or default and are recoverable under law. If goods are sold or disposed of lawfully, the proceeds may be applied first to unpaid charges and costs, with any balance handled in accordance with legal requirements.

Nothing in this section gives the customer permission to abandon goods or to avoid payment by failing to collect them. Cannhall Storage may treat prolonged non-response, non-payment, or failure to maintain contact as evidence that the customer has ceased to use the service, but any final decision will depend on the circumstances and applicable law. The customer remains responsible for ensuring that contact details and account information remain accurate and up to date.

Variation of Terms and Governing Law

Cannhall Storage may update these terms from time to time to reflect changes in law, operational requirements, or service arrangements. Any revised version will apply from the date stated, and continued use of the service after that date will normally be treated as acceptance of the updated terms. If a change has a material impact on the customer, reasonable notice will be given where required.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in force. The failure by Cannhall Storage to enforce any right or remedy immediately does not amount to a waiver of that right or remedy. These terms are intended to operate fairly and consistently, but no statement in them affects statutory rights that cannot be excluded.

The agreement between Cannhall Storage and the customer is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. This ensures that any dispute, claim, or matter arising from the storage service is resolved under a clear legal framework. By using the service, the customer confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.